The Elite Chauffeur

1. Introduction

The Elite Chauffeur ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications (The Elite Chauffeur Customer App and The Elite Chauffeur Driver App) and related services.

By using our services, you consent to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

• Full name and contact details (email address, phone number)
• Profile photo (optional)
• Date of birth (for age verification)
• Home and work addresses (if saved)
• Emergency contact information (optional)

2.2 Payment Information

• Credit/debit card details (processed securely via Stripe)
• Billing address
• Transaction history

2.3 Location Information

• Real-time GPS location during active rides
• Pickup and drop-off locations
• Route information and travel history

2.4 Device and Technical Information

• Device type, model, and operating system
• Unique device identifiers
• IP address and mobile network information
• App version and usage statistics
• Push notification tokens

2.5 Driver-Specific Information

• Driver's license and identification documents
• Vehicle registration and insurance documents
• Background check information
• Professional certifications
• Banking information for earnings payouts

2.6 Communications

• In-app messages between customers and drivers
• Customer support communications
• Feedback, ratings, and reviews

3. How We Use Your Information

3.1 Service Delivery

• Processing ride bookings and connecting customers with drivers
• Facilitating payments and issuing receipts
• Providing real-time ride tracking and ETAs
• Sending booking confirmations and ride updates
• Customer support and dispute resolution

3.2 Safety and Security

• Verifying user identity and preventing fraud
• Conducting driver background checks
• Monitoring for suspicious activity
• Emergency response and safety features
• Incident investigation and reporting

3.3 Service Improvement

• Analyzing usage patterns to improve our platform
• Developing new features and services
• Conducting research and analytics
• Personalizing your experience

3.4 Legal Compliance

• Complying with applicable laws and regulations
• Responding to legal requests and court orders
• Tax reporting and financial compliance

4. Information Sharing and Disclosure

4.1 With Drivers/Customers

Your name, phone number, and pickup/drop-off locations are shared with your assigned driver (or customer) to facilitate your ride.

4.2 Service Providers

• Stripe: Payment processing
• Firebase/Google Cloud: Cloud infrastructure and authentication
• Twilio: SMS notifications
• Google Maps: Location and mapping services
• Resend: Email communications

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, and safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy:

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest
• Payment Security: PCI-DSS compliant payment processing via Stripe
• Access Controls: Role-based access limiting employee access to personal data
• Infrastructure: Secure cloud hosting with Google Cloud/Firebase
• Authentication: Secure login with email verification and phone OTP
• Monitoring: Regular security assessments and vulnerability scanning

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

To exercise these rights, visit our account deletion page or contact us at privacy@theelitechauffeur.com

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of categories and specific pieces of personal information collected
• Right to Delete: Request deletion of personal information (with exceptions)
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell your data)
• Right to Non-Discrimination: Equal service and pricing regardless of exercising privacy rights

To submit a CCPA request, email us at privacy@theelitechauffeur.com with the subject line "CCPA Request".

9. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Lawful Basis: We process data based on consent, contract performance, legitimate interests, or legal obligations
• Right to Access: Obtain confirmation of processing and access your data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

For GDPR-related requests, contact our data protection team at privacy@theelitechauffeur.com

10. Cookies and Tracking Technologies

Our website and apps may use the following technologies:

• Essential Cookies: Required for basic functionality and authentication
• Analytics: Google Analytics to understand usage patterns (anonymized)
• Firebase: App performance monitoring and crash reporting

You can control cookies through your browser settings. Disabling certain cookies may affect functionality.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover we have collected information from a child under 18, we will delete it promptly.

12. Third-Party Links and Services

Our app may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and in our apps, updating the "Last Updated" date, and sending you a notification where appropriate. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your request within 30 days.